​​

1. Introduction

​

This Privacy Policy explains how Unique Landscapes Ltd (“we”, “us”, “our”) collects, uses, stores and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

We are committed to protecting your privacy and ensuring your personal data is handled lawfully, fairly and transparently while providing our landscape and garden design services.

 

2. Information We Collect

​

We may collect and process the following categories of personal data:

​

Client and Project Information

​

• Name

• Postal address and property/site address

• Telephone numbers

• Email addresses

• Garden/site project information (measurements, plans, surveys, photographs and related project details)

• Notes of your design requirements and preferences

• Design briefs and project notes

• Quotations, proposals and correspondence

• Contracts and project documentation

• Supplier or contractor contact details

• Invoices and payment records

 

Supplier and Contractor Information

​

• Name and business details

• Contact details (email, telephone, address)

• Project-related correspondence

 

Website Data

​

If you use our website, we may collect limited information automatically, including:

​

• IP address

• Browser and device information

• Website usage data

• Cookies and similar technologies

• Embedded third-party content interactions (e.g. video and social media content)

 

We only collect information necessary to provide our landscape and garden design services.

 

3. How we collect information

​

We may collect information by the following means:

​

• IP address

• Email enquiries

• Website contact forms

• Telephone calls

• Social media messages

• Site visits or in-person meetings

• Documents or paper forms

 

 

4. How We Use Your Data

​

We process personal data for the following purposes:

​

• Responding to enquiries

• Preparing design proposals and quotations

• Providing landscape and garden design consultations

• Delivering landscape and garden design services

• Managing client projects

• Liaising with landscapers and contractors

• Sourcing plants and materials

• Issuing invoices and maintaining accounts

• Meeting legal, tax and regulatory obligations

 

5. Lawful Basis for Processing

​

We rely on the following lawful bases under UK GDPR:

​

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent (where required, such as publication of testimonials or imagery)

 

6. Marketing

​

We do not use or retain data for marketing purposes.

 

7. Cookies and Website Technologies

​

Our website uses cookies and similar technologies to support website functionality, security and performance.

​

The website also includes embedded third-party content, including an Instagram feed, which may place cookies or collect limited information when viewed.

​

These technologies may collect information about website usage and visitor interactions.

​

You can manage cookies through your browser settings.

​

8. Data Security

​

We employ appropriate technical and organisational measures to protect personal data, including:

​

• Password-protected electronic devices and systems

• Secure email and cloud storage

• Accounting software

• Anti-virus and security software

• Secure networks

• Controlled access to data

• Secure disposal of confidential information

 

9. Data Sharing

​

We do not sell personal data.

​

We may share personal data where necessary with:

​

• Landscapers and contractors (subject to client approval)

• Suppliers (for sourcing and delivery purposes)

• Professional advisers including accountants

• Hosting and cloud service providers

• Legal or regulatory authorities where required

 

10. Testimonials and Portfolio Use

​

Where consent is provided, we may use:

​

• Testimonials

• Client names

• Project photographs

• Before-and-after imagery

• Project descriptions

 

Projects may be identified by general location rather than full address details. Consent may be withdrawn at any time.

 

11. Data Retention

​

We retain personal data only for as long as reasonably necessary.

​

Client records will usually be retained for twelve months following completion of a project for ongoing advice, project development, portfolio use and professional reference.

​

Financial and accounting records are retained for 7 years to comply with legal and tax obligations.

​

Data is securely deleted, destroyed or anonymised when no longer required.

 

12. Your Rights

​

Under UK GDPR, you have the right to:

​

• Access your personal data

• Request correction of inaccurate data

• Request erasure (where applicable)

• Restrict or object to processing

• Withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

​

13. Contact Details

​

UNIQUE LANDSCAPES LTD

​

Data Protection Contact: Shaun Greetham

​

The Cottage
12 Orchard Rise
Richards Castle

Ludlow Shropshire SY8 4EZ

 

Email: shaun@uniquelandscapes.co.uk

​

Telephone: +44 777 8844 878

Website: www.uniquelandscapes.co.uk
 

 

14. Complaints

​

If you have any concerns about how your personal information has been handled, please contact us in the first instance using the details above.

​

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.

 

16. Policy Review

​

This policy is reviewed periodically and updated as necessary.

​

Version: 1.0

Review date: 29 July 2026

​

​